1 reviews | Active since Apr 2009
Vodacom are useless (Vodacom's Twin call sim card)
<p>I went into a Vodashop in the Mall@Reds in Centurion on 18/05/2017 to buy a twin call sim card as I wanted to use it in a Smart Watch which I had bought. The sim card was apparently "activated" after 24 hours, but when I tried to use it, I kept on getting an error message in my smart watch that said "no sim card". I went back to the Vodashop, Mall@Reds on 20/05/2017 only to be told that Vodashop apparently couldn't process the twin call sim card and it had to be done from Vodacom at Vodaworld. I was also given a replacement sim card and told not to use it until I get a phone call. Brandon from Vodashop, Mall@Reds, called me on 24/05/2017 to tell me all the reasons why he couldn't activate my sim card but nothing about when I could start using it. Today is the 26/05/2017 and Brandon is still unable to give me an answer. What has actually happened now, is that I have purchased a sim card which I cannot use and Vodacom are not coming to the party in sorting out the problem!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Well it's been 3 days now and I'm still WAITING for Vodacom to contact me!!!!!
Well it's been 3 days now and I'm still WAITING for Vodacom to contact me!!!!!
Well Vodacom, it is now over a month and I am STILL waiting for you to resolve my problem. The odd phone call here and there meant to placate me is NOT!!! So get your act together and get my problem resolved!!!!!!!!!
Well Vodacom, it is now over a month and I am STILL waiting for you to resolve my problem. The odd phone call here and there meant to placate me is NOT!!! So get your act together and get my problem resolved!!!!!!!!!
It is now more than 6 weeks and still I get emails from Vodacom Customer Care advising me that my complaint has been escalated and that someone will call me within 24 hours - to date, Vodacom's 24 hours has become 8 days so far and counting, and I am STILL waiting for someone to call me. In the meantime, I am sitting with a SMART watch and a Vodacom sim card that I can't use. Thanks Vodacom, the SMART watch was a birthday present and is basically useless to me and it's all your fault!!!!!!
It is now more than 6 weeks and still I get emails from Vodacom Customer Care advising me that my complaint has been escalated and that someone will call me within 24 hours - to date, Vodacom's 24 hours has become 8 days so far and counting, and I am STILL waiting for someone to call me. In the meantime, I am sitting with a SMART watch and a Vodacom sim card that I can't use. Thanks Vodacom, the SMART watch was a birthday present and is basically useless to me and it's all your fault!!!!!!
So not only do I wait weeks fort Vodacom, but now they suspend my account and I have been holding on with Peter from the call centre for 15 minutes already and counting. VODACOM, GET YOUR ACT TOGETHER!!!!!
So not only do I wait weeks fort Vodacom, but now they suspend my account and I have been holding on with Peter from the call centre for 15 minutes already and counting. VODACOM, GET YOUR ACT TOGETHER!!!!!
Hi Shelly
As discussed, this matter has now been resolved.
Regards,
RJ
Hi Shelly
As discussed, this matter has now been resolved.
Regards,
RJ