JA
Jon A

1 reviews | Active since Jan 2011

05 Jan 2021, 17:18

Vodacom are useless in every departmant.

Vodacom is out of control. We have been trying to cancel items of data on our account for many months. I have spoken with 7 consultants and nothing has been done. I have also open two ***** cases with Vodacom and had two ticket numbers given, and after a couple of days receive a SMS saying that the ticket has been closed. No other communication entered into today I spoke to Denel who transferred me to cancelations and the consultant refused to give his name. Understandable as he was useless. I think the only option I have is to issue summons against them and see if we get an answer. Approximately R600 per month has been debited fore more than a year and possibly much longer. If any other service provider wants to have my business then respond.

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Replies (1)
Vodacom
Vodacom's reply06 Jan 2021, 08:48
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team