1 reviews | Active since Jun 2015
VODACOM ARE USELESS DONT USE THEM
I have been hounded by Vodacom over a payment of R1107 which was paid on the 02/06/2015 This was the due date I have made numerous calls and have received over 20 calls-mainly automated- and about 8 texts all demanding payment for an account that has been paid <br> I paid the amount is cash into the designated Standard Bank account The bank entered the wrong account details on the payment I was not aware of this as they stamped my POP I have emailed the proof of payment to vodacom 6 times and i went to the bank and they gave me a letter stating that they-standard bank- had made the error I email this letter 3 times to Vodacom. The vodacom Branch emailed the same 3 times to accounts-all on three different occasions. I have spoken to call center idiots who keep demanding payment and someone who was supposed to be a supervisor who assured me that the harassment would stop and that she had escalated the complaint. I have spent over 2 hours on the phone to Vodacom as well as my running around to the vodacom branch I might as well be ****ing against thunder I am to the point of reporting them to the consumer counsel and sticking up a huge banner outside their offices saying they are useless
Thank you for taking the time to raise your complaint with our team.
Our attempts to contact you telephonically in response to the post have been unsuccessful.
Please feel free to contact our customer services department if you still require assistance
Regards
Craig
Consumer Website Team
Vodacom
Thank you for taking the time to raise your complaint with our team.
Our attempts to contact you telephonically in response to the post have been unsuccessful.
Please feel free to contact our customer services department if you still require assistance
Regards
Craig
Consumer Website Team
Vodacom
