EG
Evert G

1 reviews | Active since Aug 2020

22 Nov 2020, 22:05

Vodacom are USELESS!!!!!

Dear Vodacom, the follow SHOULD be your welcoming message to any new customer:

"Welcome....

Where we use words like "prioritise", "escalate" and "allocate a Customer expert" just as words, with no meaning attached.

We take your money, even if we confirmed that it will not be taken, and ignore your query for more than 2 years.

We have Hellopeter teams and Call Centres, but don't expect much, because they are not to assist... Only for show...

So we take your money every single month, but don't deliver any customer service... And remember, Customer Service is only a pretty word.... But means nothing.

Remember, we are Vodacom... Here for the money and nothing more..."

The above SHOULD be part of the welcoming package since you as Vodacom are useless!!!!!!!

0
Replies (1)
Vodacom
Vodacom's reply23 Nov 2020, 07:09
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team