Vodacom are useless!!!!

Vodacom SA locked my number this morning for suspected *****. The phone was in my possession the entire time and there was no ********** activity. They did this without notifying me. When I called THEM they said I need to send a written affidavit and a certified copy of my ID to have it unlocked even though I was talking to them through the Vodacom app which ONLY I have access to! They are still refusing to unlock my number. So they now expect me to take time off work so that I can go to the police station and sort out THEIR mistake FOR THEM!! Absolute **** poor service ONCE AGAIN from Vodacom South Africa. The most useless cellular service in the world! Thanks for making my life hell Vodacom.