MN
Michael N

1 reviews | Active since Nov 2018

12 Nov 2018, 17:52

Vodacom are useless and *******

I have never dealt with such *********** people in may life before. My accounts been blocked since September as I was told I was behind on payments of my account. when I asked for proof I was never ever given the proof of where these charges came from. When I decided I was going to pay it (Even though I have no idea what they are for) as I need my phone back up and running I asked your accounts department how much it was I was told it is R1300 I went today to pay it only to be told after I paid it that Vodacom will not unblock my phone as there is still another R3500 owing. my phone has been blocked for 2 month how does that even make sense!!!!! I was told by your people that its R1300 to get my phone unblocked. this is unacceptable and Vodacom you are a bunch of ******* and are the most useless and disgusting company I have ever dealt with. I want my phone unblocked now!!! I am sick and tired of your uselessness and lack of proof on where all these charges are coming from

For anyone thinking of signing up with Vodacom DO NOT!!! it will be the worst mistake you ever make

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Replies (2)
Vodacom
Vodacom's reply12 Nov 2018, 17:58
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Nov 2018, 15:44
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance.  Regards Consumer Website Team