TC
Travis C
1 reviews | Active since Aug 2021
17 Aug 2021, 20:48
Vodacom are Useless
If I could give a negative rating I would. My wife did an upgrade to her contract through hyperlink sent by vodacom as she was due to upgrade. Vodacom then issued her a whole separate contract. Now an astronomical amount. After 5 months of fighting with consultants and managers, we now have still not resolved the issue and they have turned off her caller ID. Being as she is in sales it is loss of income to not be able to call your clients back.
So not only does vodacom have the most *********** and uncaring employees. They seem completely incapable of fixing their mistake. I don't believe that complaining here will change anything but hope they lose a bit of business.
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Replies (3)
Vodacom's replyOfficial
18 Aug 2021, 06:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Aug 2021, 06:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TC
Travis C's updateReviewer Update
18 Aug 2021, 18:31Amazing another useless response. Yes this was done in June and the wrong number was cancelled by vodacom. This was then rectified but the origina dispute is still not resolved. I resubmitted this information last night.
All your consultants do is send you in a run around blaming different departments. Also have wasted almost 16 hours of my time.
As well as doubling the bill my wife has had to pay for the last 4 months.
I have contacted icasa and cpa watchdog aswell as my legal representatio . To investigat what legal action I can take against Vodacom.
All your consultants do is send you in a run around blaming different departments. Also have wasted almost 16 hours of my time.
As well as doubling the bill my wife has had to pay for the last 4 months.
I have contacted icasa and cpa watchdog aswell as my legal representatio . To investigat what legal action I can take against Vodacom.
TC
Travis C's update18 Aug 2021, 18:31
Reviewer Update
Amazing another useless response. Yes this was done in June and the wrong number was cancelled by vodacom. This was then rectified but the origina dispute is still not resolved. I resubmitted this information last night.
All your consultants do is send you in a run around blaming different departments. Also have wasted almost 16 hours of my time.
As well as doubling the bill my wife has had to pay for the last 4 months.
I have contacted icasa and cpa watchdog aswell as my legal representatio . To investigat what legal action I can take against Vodacom.
All your consultants do is send you in a run around blaming different departments. Also have wasted almost 16 hours of my time.
As well as doubling the bill my wife has had to pay for the last 4 months.
I have contacted icasa and cpa watchdog aswell as my legal representatio . To investigat what legal action I can take against Vodacom.
TC
Travis C's updateReviewer Update
15 Sept 2021, 18:31So now ,another month later and still Vodacom has done nothing to rectify their incompetence. I can now with out a doubt say that vodacom staff are utterly useless.
To date we have now got a prepaid number which is not working correctly. Have a contract with a new number we are unable to use and all the pathetic staff at Vodacom do is send back and for between departments 1 blaming the other.
To date we have now got a prepaid number which is not working correctly. Have a contract with a new number we are unable to use and all the pathetic staff at Vodacom do is send back and for between departments 1 blaming the other.
TC
Travis C's update15 Sept 2021, 18:31
Reviewer Update
So now ,another month later and still Vodacom has done nothing to rectify their incompetence. I can now with out a doubt say that vodacom staff are utterly useless.
To date we have now got a prepaid number which is not working correctly. Have a contract with a new number we are unable to use and all the pathetic staff at Vodacom do is send back and for between departments 1 blaming the other.
To date we have now got a prepaid number which is not working correctly. Have a contract with a new number we are unable to use and all the pathetic staff at Vodacom do is send back and for between departments 1 blaming the other.