AS
Alain S

1 reviews | Active since Mar 2009

07 Feb 2017, 19:43

Vodacom are unable to repair a lost data connection when on a voicecall !!!

<p>I complained 9 months ago about losing data connection while on a voicecall. Of course Vodacom had no reference of this so "officially" laid a complaint on 24 October 2016. On Friday 13 January 2017 due to system glitch this problem was marked as resolved. Still no feedback. Vodacom only care when their money is due !!! I have been a loyal customer for over 21 years and feel it is time to cancel my contract and to move on.</p>

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2017, 07:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team