VODACOM ARE TOTALLY *********** AND UNPROFESSIONAL!

I have been a Vodacom client for many years (business and private). However, I will NEVER take out another cell phone contract with them due to their utter incompetence. There is no such thing as customer service and they are totally unprofessional.

I have been trying since October to get a premature cancellation figure from Vodacom. On 22/11/2023 I finally received an email containing a Cancellation Quotation from Vodacom. On 27/11/2023 I emailed Proof of Payment of the amount requested reflecting my Vodacom account number as a reference, together with the signed Acceptance of the Quote and a copy of my ID document, to *** as requested on the Quote. I received the following reply to my email:-

"Your message to *** couldn't be delivered. The group SpecialistOpsEscalations only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list."

Since then, I have phoned Vodacom Cancellations Department about 20 times and have personally been to my local Vodacom Shop in the Morningside Shopping Centre on 6 occasions and dealt with 3 different gentlemen, who advised me to send the documents to *** and ***, which I have done on a number of occasions, but to date I have not received the courtesy of an acknowledgment nor a reply. On 14 December one of the representatives from Vodacom, Morningside Shopping Centre emailed me saying that he had escalated the matter to the CEO office for further assistance, Reference S5-YFM2V-VQMNK but I have heard nothing further from Vodacom regarding my cancellation. Vodacom are also still putting the debit order through my bank account even though the amount due to them has been settled over a month ago. It was a very unpleasant experience having to deal with Vodacom over the phone as you are hardly able to hear the person you are speaking to due to the number of people talking / shouting at the top of their voices in the background and you are continually placed on hold. On Thursday 28/12 I again phoned *** (the number given on the Vodacom Quotation) and I spoke to someone by the name of Semalo, who could not give me a reference number for the call. This call lasted 48 minutes and Semalo said that he had requested for a manager to call me, which was supposed to happen at about 16h00 on Thursday 28/12, but I am still waiting.

On 30/12/2023 I called AGAIN at the Vodacom Shop at Morningside Shopping Centre but was advised that they could not assist me as Vodacom Cancellations Department was not answering their emails either.

I am so mad but I am just bashing my head against a brick wall and have no idea where I can go for help from here.