ZS
Zakier S

1 reviews | Active since Sept 2019

23 Nov 2022, 19:34

Vodacom are ******* you pay for something you not getting.

Vodacom really bad ****ing service,they are ******* that ***** customers money,the charge me R699.00 for a 50 mbps speed which I'm not getting,I have done speed testing since the 1 November and my speed is still under 30mbps,So now it's almost time for there payment which they going to deduct for something I'm not getting,every channel,movie or anything which takes wifi buffering,**** you vodacom,it's world cup soccer but I have to check the scores on my phone because I can't watch the soccer.Now you closed this service request that is not resolved,so who is going to compensate me for all my time phoning you,but your money you get on time every month not one payment late for the past 20 years that's how loyal I am to you,but you take almost a mount to resolve a low speed problem.I think it's best to take my business to another service provider,because customer service is not important for you. Bad bad bad service for a loyal customer.

0
Replies (2)
Vodacom
Vodacom's reply24 Nov 2022, 07:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
ZS
Zakier S's update28 Nov 2022, 21:31
Reviewer Update
It's been 4 day since vodacom emailed me to let me know a consultant will get in to contact with me regarding my slow speed,I'm still waiting but I need to pay vodacom on the first of December for slow speed from the 1 November,vodacom is a disgusting for robbing there loyal customers,vodacom makes millions by robbing customers.