Vodacom are *******, worst customer service

In July 2020, I was called my Vodacom to inform me that my account was in arrears. I informed the consultant that I did not have an active Vodacom contract since 2016 and politely asked them to listen to the voice recordings that they do as my contract ended. Even when I had the active account, it was on a month to month basis and if I did not make the payment, I would not have the benefits of the contract. Its been a back and forth battle for the last year on phone calls and emails and I am still being harassed by Vodacom for an account that I don’t have and then to top it all off, interest being incurred on my name and my credit record is being ****ed up by no fault of my own. How can such a long standing company have such PUTRET client service? They are either just plain ***** or their staff is a bunch of idiots. Either way, I am seeking legal action as I have been told that this happens so often to faithful, loyal customers of Vodacom. I will definitely go to the media with this.