SB
Sean B

1 reviews | Active since Mar 2022

24 Mar 2022, 12:25

VODACOM ARE ******* -THEY CHARGE YOU FOR SERVICES THEY CAN NOT PROVIDE

Since June 2021, I have struggled with cellular network in my area (VODACOM), at most id reach 0.9Mb on my LTE's (two Contracts) and zero coverage on my Cell for incoming and outgoing calls.

(December) after many calls I requested a technician to come to my area to rectify the issue or else cancel all my contacts as they cannot provide me a network service, 2nd of Feb I eventually received a call from Vodacom confirming a technician had come out and found there is indeed an issue in my area and it cannot be resolved, They agreed a premature cancellation will take place without penalties as they are not capable of rectifying the issue. February had passed and i was charged, i have received my monthly statement and i will be charged again, after Many Many calls this month to confirm cancellations it was not processed (typical as always) Call 1( ***) Call 2 (***), Call 3 (***) No one at VODACOM has a clue.( funny part is the cancellations department literally read out all my addressing issues on file and they still choose to ignore it) it's been nine months.... How *********** and pathetic are you!?!?!?!, you are ******* who hire diverters to run your **** poor company and will advise anyone even thinking about going to vodacom........ DONT stay well clear of these corporate *******.

0
Replies (1)
Vodacom
Vodacom's reply24 Mar 2022, 14:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team