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desigan N

1 reviews | Active since Mar 2010

23 Aug 2018, 19:40

Vodacom are *******. Stole from me

Vodcom has ****** my money. I'm sorry but I do not know how better to put this. I upgraded my contract with vodacom recently and vodacom debited my account in error for almost R3000. When queried this I was told that they had made a mistake and I had to wait 14 working days for them to correct my account and then another 7 working days to transfer the money into my personal account. This was from July, to date I have not received my money. In fact they gave taken even more money after that. I have no money to buy groceries and can't feed my family and when I explained this they don't seem to care. They keep making excuses. Stay clear of Vodacom they are theives

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Replies (1)
Vodacom
Vodacom's reply23 Aug 2018, 21:32
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team