Hellopeter
Share Your Experience
cC
colettepn C

1 reviews | Active since May 2017

22 Aug 2022, 06:50

Vodacom are ******* - ***** you money via debt order then ignore your refund request

Still awaiting a call from Vodacom!!! - 10 days after formally logging a complaint

On the 1st April 2022 at 08h06 (please pull the voice recordings) I called and cancelled ********** (contract ended end May 2022). However I was billed in June and now again in July for the contract even though cancelled and confirmed on the voice call that I called in the 1st April to cancel but the person DID NOT CANCEL - it is now cancelled. However Vodacom continued to take payments on a cancelled contract Credit due back to me is: June R188.37 (already deducted and paid) July R188.37 (already deducted and paid) Total: R376.74

As per my August statement no credit is showing against the number that where is my credit and please advise how I get it refunded into my bank account

This is why people like my cancelled ALL MY VODACOM CONTRACTS YOUR SERVICE IS TERRIBLE ABOUT BEING A LOYAL CUSTOMER FOR 20 YEARS

***

0
Replies (3)
Vodacom
Vodacom's reply22 Aug 2022, 07:33
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
cC
colettepn C's update22 Aug 2022, 11:03
Reviewer Update
Bla bla bla Vodacom you have been telling me this for 10 days
No one contacts me I will complain all the time
PATHETIC SERVICE!!!
cC
colettepn C's update25 Aug 2022, 06:43
Reviewer Update
Still no call from Vodacom 2 weeks now and original issues started in April 2022
Ridiculous Vodacom