Vodacom are *******

I swear I’ll never take a contract with vodacom ever again. Their call centres are basically just filled with ***** who seem to go out of their way to deceive you. I called the call centre to cancel my contract that was set to expire in December and the call centre agent mentioned that I’d need to cancel the contract on the first of December for the cancellation to be effective. I was fine with this approach, but then he managed to convince me to get an early cancellation quote in attempt to save me money and I was intrigued by the potential savings and told him to proceed. A few days thereafter I paid the quoted cancellation fee of R405.25 and the next day a debit order for R220 from vodacom went off on my account. I just didn’t have the energy and time to waste to call into the calls centre to dispute the charge and just left it as is. Now it’s month end and I’m still being charged the full amount for a contract I cancelled and that has been on prepaid since they confirmed the cancellation (10/11/2021). I really don’t understand these thieving behaviours from vodacom. I’ve had 2 contracts with MTN and not once did I have to deal with this level of incompetence experienced with vodacom. As soon as my new contract wraps up I’ll never associate myself with vodacom again. The absolute worst! I yet again have to waste my time engaging with these service agents who couldn’t care less to resolve these issues in a timely manner.