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Nadeem A

1 reviews | Active since Oct 2020

09 Oct 2020, 16:57

Vodacom are *******

Vodacom are *******. They firstly could not deliver proper LTE service in my area as the towers were flooded and I was getting 0.3mb download speed. I requested to cancel and clearly stated that I would not be paying any cancellation fees as its not my fault that vodacom can't cater for my needs. I get an email stating that your cancellation will be processed within 3 days. Thereafter I get an invoice and my last debit order goes off. On 1 Sep. Now in October I get an invoice stating that I owe R 8985.01 for the remainder of the contract. That is ridiculous. Their data service and customer service is pathetic and not up to standards. I would appreciate a call from them. My number is *** Nadeem Arbee

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Replies (2)
Vodacom
Vodacom's reply10 Oct 2020, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Nadeem A's update12 Oct 2020, 15:59
Reviewer Update
Good Day
Please note I called fibre as you had requested but they were very unhelpful. His saying when I sign for the contract I'm liable but I clearly stated on my email I want to cancel and I'm not paying for cancellation. Please help with this it's really frustrating.