Vodacom are *******

Good day

The post below waa sone on 27 March. YOU SEND ME A GENERIC RESPONSE NOT EVEN ADDRESS ME BY NAME SAYING THAT SONEONE WILL CALL ME BACK. YOUR CUSTOMER SERVICE IS RIDICULOUSLY POOR AND I DEMAND A CALL BACK TODAY. IT CANNOT TAKE YOU A YEAR TO RESOLVE A QUERY. A FULL YEAR. EVEN YOUR MANAGEMENT DONT TAKE CUSTOMERS SERIOUSLY. CHRISTOPHER IS A POOR MANAGER AND SHOULD BE SENT ON A COURSE TO DEAL WITH CLIENTS. KEEPING ME ON HOLD FOR ALMOST 30 MINUTES HOPING THAT I WOULD HANG UP DIDNT WORK SO YOU.BLOCKED MY NUMBER . YOU ARE RAKING MONEY FOR A SERVICE YOU ARE NOT RENDERING AND THAT IS *****ING. BE SURE TO HEAR FROM.MY.LAWYER AND I WILL ALSO OPEN UP A ***** CASE AGAINST YOU.

27 Mar 2020, 16:22 Disgusting service Good day I have had a query for a full year and Vodacom refuses to sort the matter out.

My husband and I have been calling almost everyday to resolve the matter, been promised the matter is sorted but its not, holding on for up to 25 minutes then get cut off, team leader Christopher making empty promises to resolve matter and call back but never does, request to speak to another manager only to be told THAT THEY DONT TAKE CALLS!!!!!! My nr have now been blocked.

I am disgusted in such HORRIFIC service from such a big company. I want immediate feedback. I have already taken the matter to the media as well as the ombudsman.