ZR
Zita R

1 reviews | Active since Jan 2011

24 Dec 2019, 08:00

Vodacom are *******

So yesterday I just so happened to check my data and airtime balance and was shocked to see that I had less than R5 airtime available in my account. Upon further investigation, I noticed a R125.00 Allocation: Subscription charge taken off my account on the 01 Dec 2019 at 24h00. Who in their right mind is up at 24h00 subscribing to subscriptions at that time of the morning? This is not something I had done. Everyday since then (up to yesterday - 23/12/19), R10 has been deducted from my airtime (WASP Content). In 23 days that is R125.00 + R220.00 = R325.00 that has been ****** from me by Vodacom. This is unacceptable. Big companies that have millions of rands *****ing from innocent clients who have been loyal to them for 20 years. I have managed to stop these deductions but will keep monitoring it to be sure. Vodacom you are ******* and this should not be allowed. I want my airtime back.

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Replies (2)
Vodacom
Vodacom's reply24 Dec 2019, 10:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
ZR
Zita R's update08 Jan 2020, 12:27
Reviewer Update
Thank you so much Vodacom for following up and sorting out the issue. I really do appreciate it especially today where many companies don't bother to follow up with unhappy clients.