1 reviews | Active since Jul 2015
Vodacom are ******* but not anymore!!
Following several posts on Hellopeter, my issue with vodacom regarding the debit of my bank account and the subsequent issue to receive the refund, I am pleased to say that the money has just been returned to my account!! Thank you to Rudi-Jo who listened and made the correct business decision! Of interest to prospective customers wishing to cancel contracts is that even after paying the cancellation fees, Vodacom will debit your account on the following month as they maintain that the cancellation fee does not include the month in which the cancellation is auctioned!! I disagree entirely but that's another story!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Ian,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.
We will send this to the respective management for the necessary reward and recognition.
Regards,
UW
Dear Ian,
We are glad to hear of the service that you received.
Great service goes a long way in improving the customer experience and we will always strive to achieve this.
We will send this to the respective management for the necessary reward and recognition.
Regards,
UW