TD
Terence D

1 reviews | Active since Sept 2019

11 Nov 2020, 09:46

Vodacom are *******

Vodacom installed Wifi with Vumatel as their partner and promised that they would re install at my new address which was imminent, at no extra cost. It’s been a month since my move and Vodacom are still billing me for the full WiFi service but still no re installation has been done despite numerous follow ups on the application for re installation. They promised temporary LTE but failed dismally at providing that as well. Vodacom are ******* and the worst data provider in the market place. The service is very poor and their customer relations is pathetic to say the least. They also threatened to charge a hefty cancellation fee should I choose to use another service provider. Don’t use Vodacom or Vumatel as they will disappoint you.

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2020, 10:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team