Vodacom are ******* and ************!!!

<p>I started playing the new promotion "Play Everyday" Vodacom has on offer. I won a free song download or at least that is what I thought.</p> <p> </p> <p>It turns out that I unwillingly subscribed to a service that charges me once a week. I called in immediately to resolve the issue. The agent assured me that everything was sorted out and that I wont be charged again. I got my money back and I was a happy man.</p> <p> </p> <p>Then yesterday happened. I got the sms stating that my account was deducted once again for the weekly fee. I called in again and the agent said he couldnt resolve it and he would call me back as soon as the system updates. Apparently the system takes very long to update because I havent recieved a call back yet.</p> <p> </p> <p>I called again this morning and was directed to the Bytes, which is an outsource partner of Vodacom. I spoke to the supervisor Lizanne Pick, who did not care to listen to me. She was very condescending and even spoke over me, reminding me how Vodacom cant give me back the money that they have ****** from me. Irritated, I asked to speak to her manager. In a very abrupt and arrogant tone, she told me that she was the most senior person at the time and that her manager will only be in later that day.</p> <p> </p> <p>She offered a call back and we both agreed that her manager, named Coburn Septemeber would call me back at 11. It is now 11:30 and sticking to what seems to be Vodacom's new way of doing things, I havent receieved any call.</p> <p> </p> <p>I've been a customer for well over 17 years and spend well over R500 a month on this dissapointing service. This was the last straw.</p> <p> </p> <p>In my opinion, Vodacom are *******, ************ and don't care about providing goods service to their customers, they only care about what and how much more they can get out of their customers!</p> <p> </p> <p>Goodbye Vodacom, I'll rather join a cheaper network with better service!!</p>