SS
Samuel S

1 reviews | Active since Apr 2011

02 Nov 2022, 06:26

Vodacom are ******* and put extra things on contracts without permission

I had two contracts with Vodacom that cost R512 including VAT for both. I cancelled the voice contract (R269 incl VAT) and on my next invoice, an amount of R43 was added on top of the R244 that I was supposed to pay and I immediately complained about it because Vodacom added the 50Min revolving contract that I did not ask for because they were simply trying to retain my voice contract. I was called by two consultants and was told that the R43 thing was cancelled and have been credited for it but come month end, I am charged R343 instead of R244.

0
Replies (1)
Vodacom
Vodacom's reply02 Nov 2022, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team