Vodacom are ******* and *****!!
I do not know why they bother to sign contracts! They just do as they please in any case. They are ******* and *****! Make you pay up an old contract before upgrading. Then they still deduct 2 handsets, because apoarently that paid up contract fee was taken from an invoice generated! I dont know why I keep supporting Vodacom! An upgrade can never be an upgrade . There is always bull**** and lies coming with it. You ***** from my account which I have not given consent for! This is *****!!!
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Replies (2)
Vodacom's replyOfficial
05 Mar 2019, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Mar 2019, 19:29Dear Leza,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You are eligible for an upgrade 2 months prior to your termination date which is 24 months. When you sign up or upgrade your number the handset instalment is billed for 24 months. Should you upgrade in the 22nd month, you will still be liable for the previous handset instalment until the 24th month.
If you do not want to be billed the extra handset instalment, you will then need to upgrade in the 24th month.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You are eligible for an upgrade 2 months prior to your termination date which is 24 months. When you sign up or upgrade your number the handset instalment is billed for 24 months. Should you upgrade in the 22nd month, you will still be liable for the previous handset instalment until the 24th month.
If you do not want to be billed the extra handset instalment, you will then need to upgrade in the 24th month.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Mar 2019, 19:29
Official
Dear Leza,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You are eligible for an upgrade 2 months prior to your termination date which is 24 months. When you sign up or upgrade your number the handset instalment is billed for 24 months. Should you upgrade in the 22nd month, you will still be liable for the previous handset instalment until the 24th month.
If you do not want to be billed the extra handset instalment, you will then need to upgrade in the 24th month.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
You are eligible for an upgrade 2 months prior to your termination date which is 24 months. When you sign up or upgrade your number the handset instalment is billed for 24 months. Should you upgrade in the 22nd month, you will still be liable for the previous handset instalment until the 24th month.
If you do not want to be billed the extra handset instalment, you will then need to upgrade in the 24th month.
Regards,
Vodacom Consumer Website Team