VODACOM ARE ******* ABYSMAL AND HAS THE MOST PATHETIC CUSTOMER SERVICES

I am sick and ****en tired of Vodacom ********** SERVICE.

I am having continuous network problems with Vodacom. I have to call in all the time to the most *********** bunch of *****s in the contact center and none of the idiots can help me but give me the same PUDRID ANSWER.

I called in on the 21st expressed myself to an agent and told the idiot how abysmal their service are it’s like a total ****en satire. The network is so catastrophic it is totally unbelievable I am trying for days which turned into weeks and eventually months where I have to keep calling explaining to the most *********** *****s on planet earth that my network is just not working I keep trying to load things on my IPhone X and it spins around floating in the ****en air looking for signal ! But clearly nothing is happening like the saying goes the lights are on but ****en no one is at home ! The worse part is when trying to go onto my applications it does not work that’s how god-awful the ****en network is and what is worse the ******* take my ****en data and I didn’t load anything or use the application but my data vanish into complete thin air ! Which disgruntled me and i must say it is ****en appalling

When I call in for assistance from the idiots in the call center the *********** agents does not know what the **** they are doing and yet want to challenge us as customers which **** me off completely.

This evening on the 29-10-2019 I spoke to the despicable ***** called “ Gomolemo” I asked her with confidence why is my network not working and why was the issue resolved without any resolution the disrespectful *********** agent then told me straight to the point that I have to call their network team and ask them I was like you are joking right but clearly she was solemn and adamant that I must call them and find out myself why there is no resolution. I then told her that is not my problem because I want answer from you since you first point of contact I tried to explain to her how furious I am because I am calling in for ****en years and the same issue keeps appearing and it’s not normal that they cannot fix it. I then told her shut up because I am the customer you the agent you listen to me and I don’t need to be challenged by you she persisted to talk over me she was extremely disrespectful and spineless and had a **** attitude that I could not ****en stand. I quote “ I ASKED HER CAN I ****EN SPEAK TO YOUR MANAGER BECAUSE I AM EXTREMELY DISGRUNTLED AND ****ED OF AT THIS STAGE” The *********** fool had the audacity to repeat to me and challenge me once again saying on the call NOT THE ****EN MANAGER THAT I SHOULD SPEAK PROPERLY THEN SHE WILL GET THE MANAGER I WAS TOTALLY SHOCKED THAT SHE CHALLENGED ME AND TOLD ME THAT. I FOUND IT VERY UNPROFESSIONAL OF HER TO CHALLENGE ME IN THAT MANNER BECAUSE I ASKED HER A SIMPLE ? But the fool was to dumb strucked to even adhere to what I was saying I asked her to repeat her name she said it so fast I could not catch it I asked her to repeat herself and still she went to fast. Just shows how ****en rude the agents are in that contact center they don’t have any form of customer service they lack respect and challenge us as customers and yet claim they are no 1 best in South Africa they are the worse ****en provider on this planet earth and beyond. That ****en agent must be thrown out because she was totally disrespectful I asked the idiot the call recording she refused !

Eventually the incomplete rude agent put her manager on I requested her name and expressed myself becauee I was aggravated and wanted her name the dumb ****en manager put me on Mute and refused to give the ****en name and dropped the call on me yet again I wasted my time calling into the worse call center ever !

I had to yet call in again explain myself from the start spoke to a normal agent by the name of Sylvia and escalated the matter ASAP but what I can’t understand is my network is so puny that I can’t seem to get why can’t they fix it someone **** to my property physically and still could not fix it I have completed or let’s say exhausted all forms of troubleshooting and yet the ****en network is so pudrid I am paying for a service and it is completely not working I don’t know what is happening in the network depart but those are a complete bunch of *********** fools looming in a circus.

I ASKED TO CHANGE MY BILLING DATE ON THE 25/09/2019 WHICH WAS MY OWN FAULT BUT OWNED UP AND TOLD THEN YES I UNDERSTAND THERE WILL BE A PENALTY CHARGE I ASKED THEM TO CHANGE IT TO THE 01 OF EACH AND EVERY MONTH YET THE 01/10/2019 THE ****S DIDNT TAKE MY MONEY OUT AND THERE WAS MONEY IN MY BANK ACCOUNT AND I WAS DOUBLED CHARGE NOW THEY TELLING ME I MUST PAY IN DECEMBER WHAT ABOUT NOVEMBER HOW BACKWARDS CAN VODACOM BE

I WILL NEVER IN MY LIFE RECOMMEND VODACOM TO NO ONE THEIR SERVICE ARE ATROCIOUS , ABYSMAL, BEYOND BANANAS POINT THEY DONT TAKE CARE OF THEIR CUSTOMERS JUST THEIR FOR YOUR MONEY THEY ARE ******* AND THEIR CALL CENTER IS THE WORSE FORM OF CONTACT TO DEAL WITH THEY CLAIM THEY NUMBER ONE BUT THEY ARE PART OF HELL I AM TAKING THIS TO THE OMBUDSMAN AND LAYING A FORMAL COMPLAINT I WANT SOMEONE TO CONTACT ME TO SORT OUT MY ****EN BILLING AND NETWORK THATS SO BULL**** AND PUDRID