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Sunveer S

1 reviews | Active since Mar 2020

01 Aug 2022, 21:24

Vodacom are *******

I cancelled my contract at the end of May 2022, Consultant says I have till end of June 2022 and it will cancelled, I was fine with that, beginning of july2022 I see vodacom is debiting my account,I called the cancelation department and the consultant says the previous consultant who I called in may did not cancel my contract, I was furious, any way the second guy cancels the contract for me and sends me a cancelation email, Sunday 31 July 2022 I get a message to say my contract is now prepaid. 01 August 2022 Vodacom debits my account again!!! I try calling them and there is no answer!!!

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Replies (2)
Vodacom
Vodacom's reply02 Aug 2022, 08:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
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Sunveer S's update05 Aug 2022, 04:48
Reviewer Update
Did you also check your records from end of May? Your consultant **** to me about canceling my contract!