JR
Jason R
1 reviews | Active since Mar 2012
21 Sept 2019, 06:33
Vodacom are *******
Beware Vodacom users.
Vodacom flaunts the law.
iTunes allows minors to sign up an account with obligations.
Vodacom allows I tunes to debit your cell phone account for iTunes purchases no questions asked.
The problem is the child using the cell phone is not the account holder and the account holder has no say in the child’s purchases.
End result, a 15 k bill on a phone with a R100 limit.
This is **************** ! The other service providers do not have this thieving service yet.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
21 Sept 2019, 11:20Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Sept 2019, 11:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JR
Jason R's updateReviewer Update
23 Sept 2019, 16:30Dear Vodacom.
You are actively encouraging children to ***** from their parents.
You are actively encouraging staff members to ***** from their employers.
Allowing a third party phone user to purchase on the account holders account without express permission deserves the contempt of all.
Your answer of , “we can do it because our contract says we can” shall be tested in court.
Don’t think your bully tactics of “bring it on” will make the common man back down.
You are actively encouraging children to ***** from their parents.
You are actively encouraging staff members to ***** from their employers.
Allowing a third party phone user to purchase on the account holders account without express permission deserves the contempt of all.
Your answer of , “we can do it because our contract says we can” shall be tested in court.
Don’t think your bully tactics of “bring it on” will make the common man back down.
JR
Jason R's update23 Sept 2019, 16:30
Reviewer Update
Dear Vodacom.
You are actively encouraging children to ***** from their parents.
You are actively encouraging staff members to ***** from their employers.
Allowing a third party phone user to purchase on the account holders account without express permission deserves the contempt of all.
Your answer of , “we can do it because our contract says we can” shall be tested in court.
Don’t think your bully tactics of “bring it on” will make the common man back down.
You are actively encouraging children to ***** from their parents.
You are actively encouraging staff members to ***** from their employers.
Allowing a third party phone user to purchase on the account holders account without express permission deserves the contempt of all.
Your answer of , “we can do it because our contract says we can” shall be tested in court.
Don’t think your bully tactics of “bring it on” will make the common man back down.
Vodacom's replyOfficial
01 Oct 2019, 08:44Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply01 Oct 2019, 08:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team