Vodacom are *******

Vodacom are *******!!!

I changed my email address for invoicing and gave since been only getting one attachment which is the statement with only the amount they will debit each month. I pay over R4000 each month and when I checked my old email address I could see the itemised billing. They have been charging me R260 for "add to my bill" for over a year or even more, September 2020 that's as far as I've gone back. I do not have any subscriptions and when I called the consultant confirmed that she could not see any on her side as well but the only feedback I received after that was that I would be refunded for one month as goodwill. I could not believe it. Vodacom has ****** so much money from me and they send an sms from a do not reply number to shut me up. They will not get away with this. I have 3 contracts and insurance with vodacom and this is unacceptable maybe its time I take my business elsewhere.

I also called insurance for a lost phone and you won't believe what they said. I cancelled my insurance on a iPhone 12 on red premium package, why would I not insure a phone I use for my business. I demanded the recording of this cancelation since they claim to record every call and I can guarantee that I never made such a request or gave consent to cancel. Now I stand to forfeit all premiums paid before the so called cancelation if I do not back pay them till July 2021. ******* once again!!!

So if you don't check your statements start doing so now because WoW what a shock!