Vodacom are *******

I have never experienced such disgusting customer service as well as a complete and utter lack of accountability from vodacom customer care and even in store level. In december 2019, a contract was taking out in the fourways vodacom branch. The person who took out the contract, has the same name as my wife so the contract was accidentally opened on my wifes contract. After following vodacoms procedure and opening up a ***** case with the sap sending the affidavit and all paper work, i am still waiting to hear something from the ***** department. I have had to waste my time going to the 3 different stores as well as going to vodaworld 4x to try get this sorted out. Eventually the contract was removed from my wifes name at the end of last month, after 7 months. I told the person helping me that this money has been basically ****** from us and we dont want the credit on our vodacom contract we want the almost R7000 back in our bank account. We were than told, it must first be credited into our vodacom account and would take 30 days to reflect in our bank account. After contacting vodacom fourways again today to follow up after the debit order didnt go off at the end of this month i was told i am in credit of almost R7000. I cant believe a company can operate like this, i truly dont know what more to do. I think this is pathetic customer service and the procedures clearly dont work.