CC
Catherine C

1 reviews | Active since Jul 2014

02 Dec 2019, 14:06

Vodacom are *******!

Just found out that Vodacom changed their T's and C's and did not make me fully aware of how it was going to affect me as a consumer. So each month they are charging me for my cellphone contracts but, if I don't use the airtime - the airtime expires. Which means, I am paying for a service that I am not receiving! I will be cancelling every single tie that I have with Vodacom and moving to a better, more truthful, more helpful and honest service provider VERY SOON! And I will make other people aware of what they are doing to their poor unsuspecting clients!

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2019, 15:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team