BR
Barry R

1 reviews | Active since Nov 2014

02 Nov 2022, 07:05

Vodacom are *******

Vodacom are the biggest ******* in existence. In September I ordered 2 phones, one came and it had two SIM cards in the box, even though the phone only has one sim slot. I contacted them and they said its a free complimentary SIM card. Not long after that I get billed for the so called complimentary SIM card that I never ordered, and when you call them nobody knows what's going on and nobody knows what department should sort it out. I kept calling every day for my second phone as it never arrived. Till this day I never got that phone. Eventually I got fed up with being billed for something I didn't order and also not getting my second phone I decided to send back the device and cancel my services with Vodacom, but every month after cancelling my contract and sending back the device I still get billed and nobody can tell me why, all they keep telling me is that they have nothing for me on system, Im not supposed to be billed, yet im being billed evey month and its costing me a lot of money to reverse the debit orders. I am so glad I made a decision no never go back to these *******. I wont ever support them again.

0
Replies (2)
Vodacom
Vodacom's reply02 Nov 2022, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BR
Barry R's update27 Feb 2023, 08:28
Reviewer Update
It's been 4 months after posting this. Exactly 1 year after cancelling my services with Vodacom and they are still opening enquiries on my credit report and affecting my credit score and as always refusing to help because nobody knows what department is supposed to help and nobody knows why they opening enquiries on my credit report because I have no contract or outstanding debt with Vodacom. 1 year of struggeling, endless phone calls, endless emails, endless complaints, and not one competent person in the whole of Vodacom who can sort out a simple query. Whoever Joins or supports Vodacom I really feel sorry for them, they have no idea the endless life sentence they walking into, I could never trust/support someone who cant even sort out the simplest of queries. Lets see how many years it will take before I get helped