TD
Thabile D

1 reviews | Active since May 2017

12 Jul 2019, 07:58

Vodacom are *******!!!!

Hi Vodacom

***-9

If this account is not cancelled today, I will take this further.

You people keep trying to debit my account for a device I returned to Vodacom 2 months ago.

Get it in your thick skulls that I do not and never wish to have a contract with Vodacom!!! You are

A bunch of corporate ****s!!! I queried this with Vodacom in May already and received TWO messages

Informing me that my details have been updated on the credit limit system. When I requested to get proof

Of a letter of cancellation of this account, Vodacom stopped communicating with me.

I want this account cancelled because I do not have the wi-fi router that I being debited for.

You have no business debiting my account because I have no contract with this lousy network.

IRATE CLIENT!!!!!!!!!!!!!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2019, 08:18
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Jul 2019, 17:06
Official
Dear Customer

We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.

We tried calling, however was unable to get hold of you after numerous attempts. Kindly let us know should you still require further assistance, alternatively contact our call centre  on 082 135.

We apologize for the inconvenience and the service experienced.

Regards, 
Vodacom Consumer Website Team.