GS
Gideon S

1 reviews | Active since Dec 2018

19 Dec 2018, 07:11

Vodacom are *******

Hi Vodacom, this is the most useless service I have ever experienced. After you kept on charging me for and extra handset for months and very month having to contact you to fix it now you have gone too far. That was finally fixed after months I get charged for End of contract fees?? I warn you six days before the debit is suppose to run but you still debit my account. Now after multiple escalations and managers saying they will phone back and never do. I am fighting to still get my monies back. I have missed payments now and my credit history has gone for a ball of #&#t. I am holding you now liable for my car and home insurance that I have missed payment on.

0
Replies (2)
Vodacom
Vodacom's reply19 Dec 2018, 09:42
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply19 Dec 2018, 14:52
Official
Dear Gideon, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)    

Best regards,