1 reviews | Active since Mar 2018
Vodacom are *******
Hi my name is Ezra. I got a problem I have a R150 airtime contract with Vodacom to my understanding a R150 contract is R109 and up until now I haven't paid that amount the 1st month I paid R179 the 2nd R118 both months I query the problem after 24 hours I received a messege saying the problem us solved but it's not. This month I've received my invoice stating my bill is R901. I phoned them and ask them where does that amount comes from they said it's for a handset that was cancelled. The handset wasn't part of the deal I haven't received any handset so they cancelled something I didn't sign up for and now I have to pay the consequences and it's unfair because it wasn't what I signed up for. My contract suppose to be R150 for R109 without a handset. Please help!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience.
Our records reflect that this matter was resolved and credits were passed on your Vodacom statement.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience.
Our records reflect that this matter was resolved and credits were passed on your Vodacom statement.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
