GB
Graeme B

1 reviews | Active since Feb 2013

21 Feb 2018, 16:08

Vodacom are *******

Vodacom problems: -*****ing data and over charging me on my monthly bills (they just throw me with 5gigs to shut me up). -i cancelled my contract in november 17, and still i am being billed in February18. -when i put a stop order, they still get passed by changing the last account number digits around. -a machine phones me to rectify, not even a person (how impersonal is that). -they cut my service of my phone which has resulted in a loss of business. -they never have anybody of authority that can actually deal with your problem.

it disgusts me that there is no control over these large companies that can do what they like, and the client has no way of rectifying and must just abide. their fees for data and calls are disgustingly high compared to even first world countries.

your time will come when you will regret this ****************!

0
Replies (2)
Vodacom
Vodacom's reply21 Feb 2018, 16:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Mar 2018, 15:47
Official

Dear Graeme,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

UW