Vodacom are *******!

Vodacom! I am discusted by your horrific service and blatant theft! In May this year, I did an upgrade on-line. The upgrade was for a Samsung S8 and a free VR headset. When I received the package I was disappointed to find out that the ‘phone and headset were not compatible. (Why would you put a bundle like that together is beyond me.) I then called and arranged to cancel the upgrade. The ‘phone and headset was collected in early June and I assumed that I would just be carrying on with my regular month to month. I then went into a store to try to upgrade, but was told that I could not upgrade as the online upgrade had not been cancelled. Eventually, after several seriously frustrating calls to your call centre, I was assured that the upgrade was now cancelled. I have not received a bill or statement from Vodacom for several month now and yesterday called to find out why. I was horrified to find out that the original upgrade had not been credited and I was still being billed every month for a service I do not use and a ‘phone I do not have. Furthermore, the line has been suspended and my account is sitting with your legal department. I have spent over 3 hours on the ‘phone with Vodacom trying to get this resolved. You really have managed to master the art of making dealing with you extremely difficult. Every time I call, or am transferred I have to re-confirm who I am. I have been pushed from one department to another and I hate to say it, but your call centre staff are blatantly ***********, as is, I am starting to realise, your entire organisation. No one will take ownership of this problem and everyone hides behind the anonymity of the call centre number. You cannot call and speak to one person so I am forced to explain the whole story every time I call.

If this issue is not resolved within the 14 day period, I will be reporting this matter to the Consumer Protector of South Africa and will also seek legal advice. I have been with Vodacom since June 2007 and this experience has left a seriously bad taste in my mouth. In short, as a customer of more than 10 years, I do not think that I will want to be dealing with your organisation anymore and will take my business elsewhere should this not be resolved. Despite being told by several people that the credit will be passed, it still has not happened.

I cannot do an upgrade as your system still shows that I upgraded in May and that there are arrears on my account....if you pass the credit as promised, you will see that there are no arrears as you have been charging me all these months for nothing.

You should be ashamed Vodacom!