SE
Shaun Ensor-Smith

1 reviews | Active since Nov 2011

21 Sept 2017, 03:49

Vodacom are *******

DATA... Where to begin, well to say the least, I have had problems with this since the beginning of Vodacom going into this market. My first package was a ****le, with two gigs of data, and in the package they gave me software to monitor the data usage. The software says I used 798megs of data for the month, and we know that 2 gigs is 2000 megs, so I am well within my limit, come the bill, and I owe an extra R1800. I contact them to be told I exceeded my 2000meg limit, they then clocked me at R2 per meg. I complained, then was told that the software they supp**** with the package came fro a third party, so they are not responsible. I told them in no uncertain terms that I received the software from them, so I was personally holding them responsible. To cut it short I was sent New Software "Netlimiter", that then worked like a dream. I now have a 20 gig package, 10 day and 10 night. I use this for my laptop for work purposes doing some quotes and invoicing, sure the laptop does updates now and again, but in relation to my work, I use kbps, net even megs. My DATA is finished, I am using my midnight DATA to write this right now. I contacted Vodacom, bought extra DATA, then the technician says over the phone to me to switch off my DATA, which I do, and while checking, bang! 250megs, gone, then says I should log out, then in again, I do that, and ask in the mean time to check my balance again, Bang! another 250megs gone, while I am on the phone to them. Technician admits, something very wrong, will log it and have them (whoever they are) check into it and get back to me. With the busy lives we have, don't have time for this **** and they know it, so they sit in dark corners and plot, how to make their Share Holders Happy at the next AGM, then it's off to play Golf. Bunch of *******, that is what you are - Vodacom

0
Replies (0)