1 reviews | Active since Jul 2015
Vodacom are *******
On the 8th of June 2017 I cancelled a contract and paid R923,98 cancellation fee. On the 2nd of July, Vodacom debited my bank account with an amount of R609,00. This was the amount of the monthly contract charge but as the contract had been cancelled the debit was an error on the part of Vodacom. For the past two months I have been trying to get this amount refunded but to no avail! Vodacom will not abide by instructions or requests to refund the amount. I have been to the Vodashop in Stellenbosch Square on at least 6 occasions and whilst the staff there are very helpful and caring, Vodacom are the exact opposite. Please help me to get this ' ******' money refunded to me.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Hi Ian
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
Hi Ian
As discussed, this matter has been resolved.
Have a pleasant day further!
Regards,
RJ
