Vodacom are *******

Vodacom.... Where do I start: 1. During COVID-19 my household income was affected in a rather large way, did Vodacom assist?? NOPE! 2. I tried to be ahead and make sure they had their payment the moment my salary was in my account(I paid a little bit more than my bill). What do they do? DOUBLE DEBIT ME. and then when I phone them to ask for a refund, THEY TELL ME IT WILL TAKE UP TO SEVEN DAYS! So it is okay for them to inconvenience me, but when I want my money back that they rightfully owe me, nope they have to wait for someone who has to "investigate" it and click a button to authorise it on Monday. Yes, I understand that everyone needs their weekends, but come on, WHY RUIN MY WEEKEND AND ***** UP MY DEBIT ORDERS. Investigation se gat! I can show you my bank statement and you will easily see that you ended up getting double the amount that I actually owed you! I cannot deal with this stress anymore and I honestly wish that there was a telecoms company in this country that actually treated their customers right.