TH
Talita H
1 reviews | Active since Sept 2014
14 Aug 2020, 12:33
Vodacom are *******
I have been Trying to cancel my contract in May, June, July and 3 times in August.
It is still not cancelled! During this time I STILL get invoiced and money are deducted from my account.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
14 Aug 2020, 13:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Aug 2020, 13:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TH
Talita H's updateReviewer Update
15 Aug 2020, 07:04Dear Vodacom Consumer Website team
I had no less than 3 calls from your team in the last week trying to sell me more contracts and all I want to do is cancel the current contract. Please understand my frustration. I phoned again yesterday and was told the contract is still not cancelled AND that I will be called back yesterday. I am STILL waiting.
I had no less than 3 calls from your team in the last week trying to sell me more contracts and all I want to do is cancel the current contract. Please understand my frustration. I phoned again yesterday and was told the contract is still not cancelled AND that I will be called back yesterday. I am STILL waiting.
TH
Talita H's update15 Aug 2020, 07:04
Reviewer Update
Dear Vodacom Consumer Website team
I had no less than 3 calls from your team in the last week trying to sell me more contracts and all I want to do is cancel the current contract. Please understand my frustration. I phoned again yesterday and was told the contract is still not cancelled AND that I will be called back yesterday. I am STILL waiting.
I had no less than 3 calls from your team in the last week trying to sell me more contracts and all I want to do is cancel the current contract. Please understand my frustration. I phoned again yesterday and was told the contract is still not cancelled AND that I will be called back yesterday. I am STILL waiting.