RvdO
Richard van den Ordel

1 reviews | Active since Feb 2015

04 Feb 2015, 16:44

Vodacom are *******

I had a 2 year 2gb a month data contract through Vodacom, which expired at the end of May 2014. As of the first of June 2014 there was no more data coming through the USB device as I could not afford the monthly payment of R150 p/month, and so did not renew my contract. Now they say, if I dont explicitly tell them to cancel it, it will go on perpetually, but there was no data, so I am now forced to pay for a service that i did not want, and could also not use! <br> <br> Today, 4 February 2015 I get a call from a lawyer firm in Joburg saying that I have been handed over for not paying my account. 7 months later! The lawyer firm said that they received my file in November 2014 already. I have not received a single account from them for this arrears amount, and they wait so long to contact me that the arrears fees are now almost R1000, even though i have not received a single kilobyte of data since then. They also say if i dont settle within the week they will blacklist me. They can wait seven months but I have 3 days! <br> <br> You can be rest assured that neither I, nor my family will never again use any of Vodacom's products or services. Their lack of ethics is astounding

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Replies (1)
Vodacom
Vodacom's reply05 Feb 2015, 09:49
Official
Hello drachir,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter has been escalated and a consultant to assist with resolution.

Kind regards
Vodacom Consumer Website Team