Vodacom are *******!!!

<p>I was overcharged on my vodacom bill by R400 in june and then another R3000 for data usage which apparently i used. when i know i capped the line to R50.00. when calling the call centre they logged the request(21/07/2017 )they tell me 7 days on the 7th day(01/08/2017) i call back since i got no reply from them i get told 7 to 16days and i will get feedback on the 11th of august. After insisting to speak to the team leader because the matter must get escalated the team leader calls me later that day with no feedback. the same goes for the next day no feedback. i get a reply from vodacom( 03/08/2017)stating out of good faith they will credit my account with R2941.20. which i dont accept which i was told to send the reply to ********** and got an automatic reply stating in 24 hours i will be called and still no reply...........</p>