DR
Denise R

1 reviews | Active since Oct 2014

29 May 2017, 08:47

Vodacom are *******

<p>This is now the 3rd time that I have posted Vodacom on Hellopeter. I have been told twice prior to this that I will be receiving a call from Vodacom regarding my complaint but to date no one has called me. This is DISGUSTING SERCVICE.</p> <p> </p> <p>What is so difficult about canceling a contract that was **********ly sold and refunding the debit orders that have gone off. This is ***** which is against the National Consumer Act.</p> <p> </p> <p>I hear and see Vodacom advertising about themselves all the time, yet they are the worst cellphone service provider, it a wonder why people use other cell phone providers.</p> <p> </p> <p>I</p>

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Replies (2)
Vodacom
Vodacom's reply29 May 2017, 10:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 May 2017, 11:05
Official

Dear Client

Please accept our apology for the delay. The Sales Team is attending to the matter. Updates will be provided as soon as possible.

Kind regards

Vodacom Consumer Website Team