1 reviews | Active since Nov 2016

01 Mar 2017, 11:15

Vodacom are *******!!!

<p>I do not even know where to start with Vodacom.... and further to that almost everyone I know on a Vodacom contract is being over charged with no explanation and you just cannot get any answers from them when you have a query, </p> <p>I have made sure that I stay on wifi wherever I am, I monitor my usage and have a app that tells me every MB used, every text used and all my free minutes.... still I get charged for more data and actually I have no idea where the extra R1000's of rands charged are from and what theya re for? Still no answers. </p> <p>I go to Vodacom and no one can give you the info you need. </p> <p>At my company we are all on Vodacom contracts and we ALL have the same issue. It is dusgusting and they are robbing us with smiles on their faces.</p> <p> </p>

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Replies (3)
Vodacom
Vodacom's reply01 Mar 2017, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2017, 11:40
Official

As per telephonic discussion,feedback provided.

Regards

FM

's update07 Apr 2017, 09:59
Reviewer Update

Thank you Vodacom for dealing with my complaint. I am happy with the outcome and also your willingness to assist me. I do appreciate this.

Regards,

Nicky