MP
McNeil P

1 reviews | Active since Oct 2020

04 Jun 2021, 12:21

Vodacom are *******

I intend opening ***** charges against Vodacom, I had two dormant data lines that i was being charged for, for years. Ive been trying since last year to have them cancelled as I was not using them and did not even know about one of the contracts, they actually informed me about it, each and every time I called Vodacom ( about 7 times) going through the automated prompts and visiting their store at Brooklyn mall twice and each time I was **** to by Vodacom staff, suffice to say I sent another email today to get those lines cancelled, they deliberately **** to me each time that the lines were cancelled and continued to charge me for them, this is still ongoing, Vodacom's ********** behavior caused me immense financial distress at a time when our entire country is in turmoil from Covid, so it goes to show how they treat and think of South Africans, they don't care if they cause you to starve as long as they can de***** you. My current business account with Vodacom expires in October and I will be cancelling it and moving over to another cellular service provider, I will also not be using them again for personal or business purposes, at this stage because of the way ive been mistreated by Vodacom I'd rather pay more and deal with honest service providers who have integrity and abide by South African laws.

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2021, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team