WS
Wendy S

1 reviews | Active since Jan 2012

30 Sept 2019, 15:46

Vodacom are *******

Vodacom have been debiting me for R110-00 for an account that I cancelled in about 2015 / 2016 sometime. When I cancelled the account (one of those add-on data packages that you sell you but neglect to tell you is for a ****le that you have to carry around and plug in to your phone to be able to use, and which, coincidentally, never worked) they cancelled my main cell phone contract that I had only just renewed, which resulted in me not having access to calls / messages etc. and which they could not reconnect despite me spending hours on the phone with them, going into one of their stores to try resolve (which didn't help anything) and was only "resolved" once I went to Vodaworld and spent a few hours there. It's now been brought to my attention that I have been paying this R110-00 every month since then as they have not, in fact, cancelled this account and I just don't have the energy or time to try resolve this with them. Vodacom are beyond useless and I will be porting my number the next time my contract is due for renewal. Thanks for nothing Vodacom

0
Replies (3)
Vodacom
Vodacom's reply30 Sept 2019, 16:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
WS
Wendy S's update08 Oct 2019, 13:50
Reviewer Update
To date, over a week later, and nobody has contacted me from Vodacom to resolve this issue ....
Vodacom
Vodacom's reply18 Oct 2019, 10:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Tried to reach you few times with no luck. Your query has been completed and the number you disputed has been cancelled. A credit has a also been passed onto your Vodacom account on the 17/10/2019.  Regards, Consumer Website Team