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Ansuya M
1 reviews | Active since Jul 2020
22 Oct 2020, 13:03
Vodacom are *******
These people are disgusting. I was offered an upgrade for R99 in early September and they loaded it for R125. I have been contacting them every week from mid September and no o ne is responding for my request to cancel the upgrade and pick up their phone. Today is 22 October and my account is going to be debited end of October and I was told earlier this week the matter would be escalated to management with a reference number of *** but still no one has resolved this issue. So for the last 6 weeks I cannot get the contract canceled as they could not fulfill their error. ****** ******* and will never support them ever again.
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Vodacom's replyOfficial
22 Oct 2020, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Ansuya M's updateReviewer Update
24 Oct 2020, 15:32Its not a **** your retention department has it on record and have listened to my calls. I called them again yesterday and they are apparently working from home so I cannot speak to a manager. The agent that did this is apparently masekos01. I have spoken to agent after agent and no one gets back to me. Now my account is going to be debited and still this matter has not been resolved from mid September...disgusting service and I will look to be reporting you to every avenue available
AM
Ansuya M's update24 Oct 2020, 15:32
Reviewer Update
Its not a **** your retention department has it on record and have listened to my calls. I called them again yesterday and they are apparently working from home so I cannot speak to a manager. The agent that did this is apparently masekos01. I have spoken to agent after agent and no one gets back to me. Now my account is going to be debited and still this matter has not been resolved from mid September...disgusting service and I will look to be reporting you to every avenue available