YJ
Yvette J
1 reviews | Active since May 2018
12 May 2021, 14:46
Vodacom are *****'s
I have been with Vodacom for more than 10 years. I have done an upgrade and they sent me a BROKEN PHONE ( the camera does not work). I have returned the phone on Tuesday the 4th of May 2021. They are not able to tell me when I will get a new phone or even give me a date as to when my contract will be reversed, In the mean time I sit without a phone and they still want me to pay for an upgraded phone that I don't have. I asked can the contract be cancelled they said no it cannot be cancelled I must wait for them. What pathetic customer service after taking my money for all these years with not one missed payment.
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Vodacom's replyOfficial
13 May 2021, 07:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 May 2021, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
YJ
Yvette J's updateReviewer Update
14 May 2021, 12:08Still waiting for a phone call from vodacom. Samantha Moonsamy is supposed to call me. I tried to call and they advised that they cannot transfer me to her???????? What is going on???
YJ
Yvette J's update14 May 2021, 12:08
Reviewer Update
Still waiting for a phone call from vodacom. Samantha Moonsamy is supposed to call me. I tried to call and they advised that they cannot transfer me to her???????? What is going on???