TB
Tozamile B

1 reviews | Active since Jan 2014

13 Nov 2021, 08:16

VODACOM ARE *****S

On the 09th Nov I bought 1gig data for R19, received an sms that my data is active and will last 7days at 11:06am but it never connected. I still could not use the internet, WhatsApp or Facebook and do at 12:06pm I called customer service. The lady assisting me told me to press *141# and follow the prompt. That did not work every time I did it, it gave me an error E100. I restarted my phone a million times but still on Wednesday the 10th Nov my data is still not connecting but funny it is getting low. So I called customer service again and this time was told that my matter will be escalated to the supervisor and I will be called back. Today it's the 13th Nov and I'm still waiting for my call and my data is getting lower. VODACOM please pay me back my money, you are *****s, stop *****ing from your customers.

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Replies (1)
Vodacom
Vodacom's reply13 Nov 2021, 11:40
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team