1 reviews | Active since Jun 2017

27 Jun 2017, 15:56

Vodacom are *****'s

<p>Get over debited and wait a full month expecting to be refunded,after calling to advise i have been over debited and service request logged only to find out that i have the amount credited to my account.</p> <p>When i specifically instructed them to refund me.</p> <p>I will never use vodacom in my life again. They do not know what they are doing.</p> <p>They cannot assit when you call in and they are very quick to take money that doesnt belong to them never to give it back again. I have incurred personal debt because of this and it think it is only fair that vodacom pays for the bounce debit order and additional costs i have had to take out of my pocket due to there lack accurate billing. I will be taking this further and will not stop until i get what i asked for and what i payed for. Vodacom round 1...</p> <p> </p>

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Replies (2)
Vodacom
Vodacom's reply28 Jun 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Jun 2017, 07:44
Official

Dear Customer,

As discussed, we have assisted with your query.

Regards

TS

Vodacom Consumer Website team