MH
Marinus H

1 reviews | Active since Sept 2016

15 Sept 2016, 15:49

Vodacom, are they worth the trouble ? !!

<p>I have decided to move from my previous cellphone service provider to Vodacom as I have only heard how wonderful they are.(something I now regret)</p> <p>I went in and got my new contract and singned and crosed all the t's when they said sorry we are having trouble moving your number.</p> <p>So it was delayed a couple of days and when I came back they said we are very sorry but the deal is now over and you will not receive what you signed for. After having a argument with a so called manager I left the shop.</p> <p>I then tried the call centre were I recieved empty promises and no return calls.</p> <p>My opinion if you're thinking to move to Vodacom think about the following: The contract is only binding from one side (which is the consumer and always the losing party) and the have millions of T's and C's and bully you.</p>

0
Replies (1)
Vodacom
Vodacom's reply16 Sept 2016, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team